Job Description

About the Role:

We are hiring a Remote Dental Customer Service Representative to manage inbound and outbound calls for multiple dental practices. The ideal candidate will have experience working in a dental office setting.

As a customer service representative, you will be responsible for ensuring smooth communication between patients and dental offices, coordinating appointments, and providing excellent customer service. Your contributions will help maintain a seamless workflow and improve client satisfaction.

Key Responsibilities:

✓ Manage inbound and outbound calls to schedule, confirm, reschedule, and cancel dental appointments.

✓ Provide excellent customer service by addressing patient inquiries, concerns, and requests.

✓ Maintain accurate records of appointments, client interactions, and patient details.

✓ Collaborate with dental office staff and team members to optimize scheduling and improve operational efficiency.

✓ Ensure appointment schedules are up-to-date and accessible to relevant team members.

✓ Assist in the preparation of documents and other appointment-related tasks.

Skills & Qualifications:

✓ Minimum 1 year of experience in a dental office setting.

✓ Strong organizational skills and attention to detail.

✓ Excellent verbal and written communication skills.

✓ Proficiency in scheduling software or tools.

✓ Ability to manage multiple tasks efficiently while maintaining high accuracy.

✓ Friendly, customer service-oriented demeanour with the ability to address and resolve concerns.

✓ Ability to work both independently and collaboratively with a remote team.

Why Join Us?

✓ Fully remote position, offering flexibility in your work environment.

✓ Be part of a growing team that values your dental expertise and customer service skills.

✓ Opportunity to work with a dynamic marketing agency, servicing multiple dental practices.